/* Ticket Desk — stili condivisi (sito pubblico + console staff) */
:root{
  --brand:#1F7A8C;
  /* neutri con una punta del verde acqua e del grigio ardesia SIR.tel */
  --bg:#F1F5F6; --surface:#FFFFFF; --surface-2:#E7EEF0; --ink:#1C2A31; --muted:#56666D; --line:#D4DEE1;
  --accent:var(--brand); --accent-ink:#FFFFFF; --danger:#C2302A; --ok:#1C8350;
  --st-open:#1E58C8; --st-progress:#A86400; --st-waiting:#7652B5; --st-dev:#B23A6F; --st-rma:#0E7490; --st-received:#4D7C0F; --st-resolved:#1C8350; --st-closed:#6A7280;
  --p-urgent:#C8322B; --p-high:#D2611A; --p-medium:#B08A0C; --p-low:#8A93A0;
  --f-display:"Bricolage Grotesque","Segoe UI",system-ui,sans-serif;
  --f-body:"IBM Plex Sans","Segoe UI",system-ui,sans-serif;
  --f-mono:"IBM Plex Mono",ui-monospace,"Cascadia Mono",Consolas,monospace;
  --r:10px;
  color-scheme:light;
}
@media (prefers-color-scheme:dark){:root{
  --bg:#0D1518; --surface:#142024; --surface-2:#1B2A2F; --ink:#E3EBEE; --muted:#93A6AD; --line:#263840;
  --accent:color-mix(in oklab,var(--brand) 62%,#fff); --accent-ink:#0E131A; --danger:#FF7A70; --ok:#4CC98A;
  --st-open:#7099FF; --st-progress:#F0A93C; --st-waiting:#B49AF0; --st-dev:#F07BAE; --st-rma:#4FC3DC; --st-received:#A3D65C; --st-resolved:#4CC98A; --st-closed:#97A0AD;
  --p-urgent:#FF6B60; --p-high:#FF9750; --p-medium:#E8C24A; --p-low:#7E8898; color-scheme:dark}}

*{box-sizing:border-box}
html,body{margin:0}
body{background:var(--bg);color:var(--ink);font:15px/1.5 var(--f-body);padding:0 16px 48px;-webkit-font-smoothing:antialiased}
img{max-width:100%}
[hidden]{display:none!important}
a{color:var(--accent)}
button,input,select,textarea{font:inherit;color:inherit}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
.mono{font-family:var(--f-mono);font-variant-numeric:tabular-nums}
.wrap{max-width:1240px;margin:0 auto}
.narrow{max-width:760px;margin:0 auto}

/* header */
.top{display:flex;flex-wrap:wrap;align-items:center;gap:12px 20px;padding-block:18px 14px}
.brand{display:flex;align-items:center;gap:12px;margin-right:auto;text-decoration:none;color:inherit;min-width:0}
.brand img{height:44px;width:auto;max-width:200px;object-fit:contain}
.brand.has-logo b{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
.brand.has-logo small{border-left:1px solid var(--line);padding-left:12px;line-height:44px}
/* il grigio ardesia del logo sparisce sul fondo scuro: in tema scuro il logo sta su una targhetta chiara */
@media (prefers-color-scheme:dark){.brand img{background:#fff;border-radius:8px;padding:4px 8px;box-sizing:content-box;height:36px}}
@media (max-width:420px){.brand img{height:36px}.brand.has-logo small{line-height:36px}}
.brand b{font:700 20px/1.1 var(--f-display);letter-spacing:-.01em}
.brand small{display:block;font:500 11.5px var(--f-mono);color:var(--muted);text-transform:uppercase;letter-spacing:.08em}

/* buttons + inputs */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:9px 14px;border-radius:var(--r);border:1px solid var(--line);background:var(--surface);cursor:pointer;font-weight:500;text-decoration:none;color:var(--ink)}
.btn:hover{border-color:var(--muted)}
.btn.primary{background:var(--accent);color:var(--accent-ink);border-color:var(--accent)}
.btn.primary:hover{filter:brightness(1.08)}
.btn.ghost{background:transparent;border-color:transparent;color:var(--muted)}
.btn.ghost:hover{color:var(--ink);background:var(--surface-2)}
.btn.danger{color:var(--danger)}
.btn.danger.armed{background:var(--danger);color:var(--surface);border-color:var(--danger)}
.btn[disabled]{opacity:.5;cursor:not-allowed}
.lbl{display:block;font-size:11.5px;text-transform:uppercase;letter-spacing:.07em;color:var(--muted);margin-bottom:5px;font-weight:500}
.input,.form input,.form textarea,.form select{width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:8px;background:var(--surface)}
.form{display:flex;flex-direction:column;gap:14px}
.form textarea{min-height:130px;resize:vertical}
.form .two{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.form .end{display:flex;justify-content:flex-end;gap:8px;flex-wrap:wrap}
.form .hint{font-size:13px;color:var(--muted);margin:0}
.err{color:var(--danger);font-size:14px;margin:0}
@media (max-width:520px){.form .two{grid-template-columns:1fr}}

.card{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:24px}
h1.page{font:700 clamp(26px,4vw,36px)/1.1 var(--f-display);margin:0 0 8px;letter-spacing:-.015em;text-wrap:balance}
h2.sec{font:700 20px/1.2 var(--f-display);margin:0 0 14px}
.lead{color:var(--muted);margin:0 0 4px;max-width:60ch}

/* status chips + priority bars */
.chip{--c:var(--st-open);display:inline-flex;align-items:center;gap:6px;font-size:12.5px;font-weight:600;color:var(--c);background:color-mix(in srgb,var(--c) 13%,transparent);border-radius:20px;padding:2px 10px 2px 8px;white-space:nowrap}
.chip::before{content:"";width:7px;height:7px;border-radius:50%;background:var(--c)}
.chip.open{--c:var(--st-open)}.chip.progress{--c:var(--st-progress)}.chip.waiting{--c:var(--st-waiting)}.chip.dev{--c:var(--st-dev)}.chip.rma_wait{--c:var(--st-rma)}.chip.received{--c:var(--st-received)}.chip.resolved{--c:var(--st-resolved)}.chip.closed{--c:var(--st-closed)}
.prio{display:inline-flex;align-items:flex-end;gap:2px;height:14px}
.prio i{width:4px;border-radius:1px;background:var(--line)}
.prio i:nth-child(1){height:5px}.prio i:nth-child(2){height:8px}.prio i:nth-child(3){height:11px}.prio i:nth-child(4){height:14px}
.prio.low i.on{background:var(--p-low)}.prio.medium i.on{background:var(--p-medium)}.prio.high i.on{background:var(--p-high)}.prio.urgent i.on{background:var(--p-urgent)}

/* timeline */
.feed{display:flex;flex-direction:column;gap:14px}
.ev{display:flex;gap:10px;font-size:13px;color:var(--muted);align-items:center}
.ev .dot{width:28px;display:flex;justify-content:center;flex:none}
.ev .dot::before{content:"";width:7px;height:7px;border-radius:50%;border:1.5px solid var(--muted)}
.cm{display:flex;gap:10px}
.cm .av{width:28px;height:28px;border-radius:50%;flex:none;display:grid;place-items:center;font:600 12px var(--f-body);background:var(--surface-2);color:var(--muted)}
.cm.staff .av{background:color-mix(in srgb,var(--accent) 18%,var(--surface));color:var(--accent)}
.cm-body{flex:1;min-width:0;background:var(--surface-2);border-radius:var(--r);padding:9px 12px}
.cm.internal .cm-body{background:transparent;border:1.5px dashed color-mix(in srgb,var(--st-progress) 55%,var(--line))}
.cm-meta{font-size:12.5px;color:var(--muted);margin-bottom:2px;display:flex;gap:6px;flex-wrap:wrap;align-items:center}
.cm-meta b{color:var(--ink);font-weight:600}
.tag{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--st-progress)}
.cm-text{white-space:pre-wrap;overflow-wrap:anywhere}

/* campi tecnici per argomento */
.tech-wrap{display:contents}
.tech{padding:12px 14px;border-radius:var(--r);background:color-mix(in srgb,var(--accent) 7%,var(--surface));border:1px solid color-mix(in srgb,var(--accent) 25%,var(--line))}
.tech.two{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.tech.two[hidden]{display:none!important}
.tech input{width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:8px;background:var(--surface)}
.tech #fSys,.tech [id$="Sys"]{font-family:var(--f-mono);letter-spacing:.03em}
.tech .hint{font-size:12.5px;color:var(--muted);margin:6px 0 0}
@media (max-width:520px){.tech.two{grid-template-columns:1fr}}
.warnline{color:var(--st-progress);font-weight:600}
.lbl .opt{text-transform:none;letter-spacing:0;font-weight:400;color:var(--muted);margin-left:4px}
.tech select{width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:8px;background:var(--surface)}

/* istruzioni per il cliente */
.tips{border:1px solid var(--line);border-radius:var(--r);background:var(--bg);padding:14px 16px;margin:14px 0;font-size:14px}
.tips .tips-h{display:block;margin-bottom:6px}
.tips p{margin:0 0 6px}
.picker .hint a{color:var(--accent)}

/* allegati */
.picker{display:flex;flex-direction:column;gap:8px}
.picker-row{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.picker .hint{font-size:12.5px;color:var(--muted)}
.btn.clip{padding:7px 10px;border:1px dashed var(--line);color:var(--ink)}
.btn.clip:hover{border-color:var(--accent);color:var(--accent);background:transparent}
.files{display:flex;flex-wrap:wrap;gap:6px}
.file{display:inline-flex;align-items:center;gap:7px;max-width:100%;padding:5px 6px 5px 6px;border:1px solid var(--line);border-radius:8px;background:var(--surface);font-size:13px;color:var(--ink)}
.file .kind{font:600 10px var(--f-mono);letter-spacing:.04em;color:var(--accent);background:color-mix(in srgb,var(--accent) 12%,transparent);border-radius:4px;padding:2px 5px}
.file .fn{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:240px}
.file .fs{color:var(--muted);font:12px var(--f-mono);white-space:nowrap}
.file .x{border:0;background:none;color:var(--muted);cursor:pointer;font-size:16px;line-height:1;padding:0 4px;border-radius:4px}
.file .x:hover{color:var(--danger);background:var(--surface-2)}
.file.has-dl{padding:0;gap:0;overflow:hidden}
.file .open{display:inline-flex;align-items:center;gap:7px;min-width:0;border:0;background:none;color:inherit;cursor:pointer;padding:5px 8px 5px 6px;text-align:left;font:inherit}
.file .open:hover .fn{text-decoration:underline;color:var(--accent)}
.file .dl{display:inline-grid;place-items:center;align-self:stretch;width:32px;border:0;border-left:1px solid var(--line);background:var(--surface-2);color:var(--muted);cursor:pointer}
.file .dl:hover{background:color-mix(in srgb,var(--accent) 14%,var(--surface));color:var(--accent)}
.file .dl[disabled]{opacity:.5;cursor:wait}
.file.has-dl:hover{border-color:var(--accent)}
.cm-body .files{margin-top:8px}
.dropping{outline:2px dashed var(--accent);outline-offset:4px}
.empty-state{padding:48px 24px;text-align:center;color:var(--muted)}
.empty-state h3{font:600 18px var(--f-display);color:var(--ink);margin:0 0 6px}
.empty-state p{margin:0 auto 16px;max-width:44ch}
.notice{background:color-mix(in srgb,var(--st-progress) 12%,var(--surface));border:1px solid color-mix(in srgb,var(--st-progress) 35%,var(--line));padding:12px 14px;border-radius:var(--r);margin-bottom:16px;font-size:14px}
.toast{position:fixed;left:50%;bottom:calc(env(safe-area-inset-bottom,0px) + 20px);transform:translateX(-50%);background:var(--ink);color:var(--bg);padding:10px 16px;border-radius:var(--r);font-size:14px;z-index:30;max-width:calc(100% - 32px)}
.copyrow{display:flex;gap:8px}
.copyrow input{flex:1;min-width:0;font:13px var(--f-mono);padding:9px 10px;border:1px solid var(--line);border-radius:8px;background:var(--bg)}
footer.foot{margin-top:40px;font-size:13px;color:var(--muted);text-align:center}
@media (prefers-reduced-motion:no-preference){.btn,.row,.tab{transition:background .12s,border-color .12s,color .12s}}

/* tipo di richiesta (Assistenza / Sales / RMA) */
.type{display:inline-block;font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;border-radius:5px;padding:1px 6px;border:1px solid currentColor;white-space:nowrap}
.type.sales{color:#A3470F}.type.rma{color:#0E7490}.type.support{color:var(--muted)}
@media (prefers-color-scheme:dark){.type.sales{color:#F59E5B}.type.rma{color:#4FC3DC}}
/* prodotti RMA */
.items{display:flex;flex-direction:column;gap:12px}
.item{border:1px solid var(--line);border-radius:var(--r);padding:14px;background:var(--surface-2);display:flex;flex-direction:column;gap:12px}
.item-h{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.item-h b{font:600 14px var(--f-body);flex:1}
.item .kinds{display:flex;gap:6px;flex-wrap:wrap}
.item .kinds label{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);background:var(--surface);border-radius:20px;padding:4px 12px;font-size:13.5px;cursor:pointer}
.item .kinds label:has(input:checked){border-color:var(--accent);color:var(--accent);font-weight:600}
.form .item .kinds input{width:auto;margin:0}
.item .three{display:grid;grid-template-columns:1fr 1fr 1fr;gap:12px}
@media (max-width:620px){.item .three{grid-template-columns:1fr 1fr}}
.prod-table{width:100%;border-collapse:collapse;font-size:13.5px}
.prod-table th{text-align:left;font-size:11.5px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:500;padding:6px 8px;border-bottom:1px solid var(--line)}
.prod-table td{padding:7px 8px;border-bottom:1px solid var(--line);vertical-align:top}
.prod-table .sub{display:block;color:var(--muted);font-size:12px}
.table-scroll{overflow-x:auto}
.item-st{display:inline-block;font-size:12px;font-weight:600;border-radius:6px;padding:1px 7px;background:var(--surface-2);color:var(--ink)}
.item-st.reso_cliente,.item-st.sostituito{color:var(--st-resolved)}.item-st.attesa_preventivo{color:var(--st-waiting)}.item-st.casa_madre,.item-st.richiesta_fornitore{color:var(--st-rma)}
.brand-pick{display:flex;flex-direction:column;gap:6px}